Technical support FAQ

Product leaflet

All Simu HZ or Somfy RTS radio motors

See the product manual

1. Open the radio keypad with the key provided
2. Press the RESET button on the radio keypad for more than 1 second (behind the keyboard)
3. Press the PROG button on the transmitter for 3s => the roller shutter moves up and down
4. Enter the factory code (000000) on the keypad
5. Briefly press the SET key
6. Press the PROG button on the radio keypad for more than 1 second (behind the keyborad) => one of the LEDS flashes
7. During the flashing press the selected channel (1 of the 2 large buttons) on the radio keypad until the roller shutter moves up and down
8. The radio keypad is programmed. Factory code can be changed.

1. Enter the factory code 000000 and confirm with the SET key
2. Press the SET button until the bottom LED flashes
3. Enter the new code and confirm with the SET key
4. Confirm the new code and confirm again with the SET key
5. The code is changed

Product leaflet radio Simu Hz 1 channel transmitter

Product leaflet radio Simu Hz 5 channel transmitter

Product leaflet Memory Hz

Manual wall transmitter Hz 1C

Manual wall transmitter Hz 5C

Manual memory Hz

1. Press the PROG button from the individual transmitter to the back-and-forth of the motor
2. Press the PROG button of the tranmitter to be added for 1 second: the motor turns in one direction and then in the other
The new transmitter is paired

1. Only on the motor concerned unplug the power supply 3 seconds
2. Plug in the power supply 8 seconds
3. Unplug the power supply 3 seconds
4. Plug in the power supply: the motor turns in one direction and the other.
5. Press PROG on the new transmitter (about 3 seconds): the motor turns in one direction and the other.
The new transmitter is paired

The following SIMU Hz transmitters are available to replace discontinued products:

– color +
– color
– mural ND
– timer Hz
– FRS

Go to the dedicated product page

Discover the product video
Click here to watch the YOUTUBE marketing presentation

Use the online torque calculator

Compatibility with SOMFY controls

Somfy RTS controls are compatible with the SIMU Hz radio motor range, including AUTOSUN.

Compatibility of the AUTOSUN 1 version with the AUTOSUN 2 version

To connect an AUTOSUN 2 motor to your AUTOSUN 1 installation
or to install an AUTOSUN 2 battery on your AUTOSUN 1 installation

Find the product manuals on the dedicated product page

Find out how easy it is to install a rolling shutter equipped with an independent tubular motor, thanks to its battery and solar panel!

Click here to watch the YOUTUBE tutorial (FR)

Add a second transmitter to your AUTOSUN 2 Solar Solution.
1. Press the PROG (programming) button on the individual control until the motor turns back and forth.
2. Press the PROG (programming) button on the control until the motor turns back and forth.
Your new transmitter is paired.

Click here to watch the YOUTUBE tutorial

Steps to follow:

1.Open the  Hz radio digicode with the key provided.
2. Presse the RESET button on the digicode for more than 1 second (behind the keyboard).
3. Press the individual transmitter PROG of the motor for 3 seconds => the motor turns in one direction and then in the other.
4. Type the factory code (000000) on the digicode.
5. Briefly press the digicode SET key.
6. Press the PROG button on the digicode for more than 1 second ( behind the digicode keyboard) => 1 led flashes.
7. During the flashing press one channel ( 1 of the 2 large buttons ) until the motor turns in one direction and then in the other.
8. The digicode is programmed. The code can be modified.

Click here to view the manual ref. 5050593A-Digicode SAHz

1. Press the PROG (programming) button on the individual control until the motor turns back and forth.
2. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition.
3. Repeat the same operation on all shutters to be added.
Please note, if you already have a multi-channel remote control, remember to select the right channel before pairing.

Click here to watch the YOUTUBE tutorial

1. Disconnect the solar panel from the motor.
2. Disconnect the battery from the motor for 3 seconds.
3. Reconnect the battery to the motor for 8 seconds.
4. Disconnect the battery again from the motor for 3 seconds.
5. Reconnect the battery to the motor. The motor turns back and forth.
6. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth once.
Your new remote control is paired with the motor.
7. Reconnect the solar panel again

1. Press the PROG (programming) button on the individual transmitter until the motor turns back and forth.
2. Press the PROG (programming) button on the transmitter to be removed for 1 second, the motor turns back and forth to confirm the removal.
The remote control is deprogrammed.

Discover the 4 different ways to adjust your engine from the Electronic radio engine range depending on your installation.
ALL-AUTOMATIC, SEMI-AUTOMATIC LOW, SEMI-AUTOMATIC HIGH and MANUAL Mode

Click here to watch the YOUTUBE tutorial 

1. Press the UP and DOWN buttons simultaneously until the motor turns back and forth.
2. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, press the STOP button until the motor turns back and forth.
3. Using the UP and DOWN buttons, move the shutter to the desired low position: during this operation, continue to hold down the transmitter buttons to lower or raise the shutter.
4. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. The shutter should rise on its own (do not hold down the button).
5. Using the STOP button, stop the shutter at the top.
6. Using the UP and DOWN buttons, adjust the desired upper position.
7. Once the shutter is correctly positioned, press the STOP and DOWN buttons simultaneously until the shutter starts to move. The shutter should lower on its own (do not hold down the button).
8. When the shutter is at mid height, press the STOP button and hold it down until the motor turns back and forth (approximately 5 seconds).
9. Press the PROG (programming) button until the motor turns back and forth. The motor is programmed.

Click here to watch the YOUTUBE tutorial

FULLY AUTOMATIC mode, when the upper and lower end limits are set automatically.

Click here to watch the YOUTUBE tutorial

SEMI AUTO LOW mode, when only the LOWER end limit is set automatically.

Click here to watch the YOUTUBE tutorial

SEMI AUTO HIGH mode, when only the UPPER end limit is set automatically.

Click here to watch the YOUTUBE tutorial

1. Position the shutter at mid height.
2. Press the UP and DOWN buttons simultaneously until the motor turns back and forth.
3. Within maximum 2 seconds following the motion, press the STOP button until the motor turns back and forth again.
The rotation direction is reversed.

The end limits can only be modified if the motor has been programmed in “manual” mode.
1. Position the shutter on its current end limit.
2. Press the UP and DOWN buttons at the same time until the motor turns back and forth.
3. Position your shutter in the new position using the UP and DOWN buttons.
4. Press the STOP button until the motor turns back and forth.
The new position is saved.

Save or remove an intermediate position on a roller shutter equipped with AUTOSUN 2 Solar Solution.

Click here to watch the YOUTUBE tutorial

1. Disconnect the solar panel from the motor.
2. Disconnect the battery from the motor for 3 seconds.
3. Reconnect the battery to the motor for 8 seconds.
4. Disconnect the battery again from the motor for 3 seconds.
5. Reconnect the battery to the motor. The motor turns.
6. Press the PROG (programming) button for approximately 10 seconds until the motor turns back and forth twice within a few seconds. The motor is in factory settings and ready to be programmed.
7. Reconnect the solar panel again

Click here to watch the YOUTUBE tutorial

1. Disconnect the battery from the motor.
2. Connect the battery to the charger reference 9020638. Minimum 3hrs.
3. Reconnect the battery to the motor.
After charging, the battery should have a voltage of around 13 volts.

This is only possible within maximum 10 minutes after the motor programming and with a single control point paired:
Press the 3 UP/STOP/DOWN buttons simultaneously until the motor turns back and forth for around 3 seconds.
The motor is in standby.
Click here to watch the YOUTUBE tutorial

It is only possible to bring the radio out of standby if the panel is connected to the motor and illuminated, and can only be done with the transmitter paired during programming.
Press both the UP/DOWN buttons simultaneously until the motor turns back and forth for around 10 seconds.
The motor is reactivated.

Click here to watch the YOUTUBE tutorial

1. Check that there are no problems (slats that stick, for example)
2. Charge the battery.

1. Disconnect the solar panel from the motor.
2. Disconnect the battery from the motor for 3 seconds.
3. Reconnect the battery to the motor for 8 seconds.
4. Disconnect the battery again from the motor for 3 seconds.
5. Reconnect the battery to the motor. The motor turns back and forth.
6. Press the PROG (programming) button on the individual transmitter for approximately 3 seconds until the motor turns back and forth once.
Your remote control is re-paired and the others no longer control the motor.

1. Disconnect the solar panel from the motor.
2. Disconnect the battery from the motor for 3 seconds.
3. Reconnect the battery to the motor for 8 seconds.
4. Disconnect the battery again from the motor for 3 seconds.
5. Reconnect the battery to the motor. The motor turns back and forth.
6. Press the PROG (programming) button for approximately 10 seconds until the motor turns back and forth twice within a few seconds. The motor is in factory settings and ready to be programmed.
7. Fully program the motor.

1. Check the remote control’s battery.
2. Check that the LED is flashing when you press a button on the remote control.
3. Check the motor/battery/panel connections.
4. Check the battery voltage: it must be over 11.5 volts.
5. Check the solar panel voltage: Panel voltage 21 volts +/- 10%.

1. Check the motor connectors:
Autosun 1 motor => One 4-point connector.
Autosun 2 motor => Two 2-point connectors.

Check the battery:
Autosun 1 battery => presence of a small printed circuit board with a reset button.
Autosun 2 battery => no printed circuit board.

Connect an AUTOSUN 2 motor to your AUTOSUN 1 installation, or install an AUTOSUN 2 battery on your AUTOSUN 1 installation.

Click here to see how to replace the battery
Click here to see how to replace the motor

Replace the motor of your AUTOSUN 1 installation with a new AUTOSUN 2 motor.

Click here to see how to replace the motor

Replace the battery of your AUTOSUN 1 Solar Solution with the new AUTOSUN 2 battery.

Click here to see how to replace the battery

Compatibility of the AUTOSUN 1 version with the AUTOSUN 2 version

To connect an AUTOSUN 2 motor to your AUTOSUN 1 installation
or to install an AUTOSUN 2 battery on your AUTOSUN 1 installation

Consult the selection guide

See the product leaflet

See the manual

Installation on a ø 60 tube

Installation on a ø 76 tube

Watch the video

How to install a key switch with declutching

How to install declutching security box + switch

1. Check the motor is powered

2. Check the Connect directly the motor to the power source

3. The motor is may be in thermal cut-out: wait for the motor to cool down

4. Check the end limits adjustment

The declutching is active: check that the declutching cable is not wound or that the declutching handle is disengaged.

Disengage the motor using the handle provided or using the declenching unit.

1. Check the operation of the motor by connecting it directly to the power source.
2. Check the installation compensation

1. Check the installation compensation
2. Do an end-limit readjustment

1.Do an end-limit readjustment
2. Check the condition of the teeth and realign them

For any after sales request, contact your supplier or installer. No spare parts are sold.

The MC Pro motor is no longer commercially available but can be replaced by a Centris. You have to define the ø of the tube (60 ou 76), the ø of the crown (200, 220 ou 240) and the torque.

Consult the product leaflet

Motor charts for tubular motors

See product manual

Watch the video

1. Press the UP and DOWN buttons simultaneously until the motor turns back and forth.
2. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, press the STOP button until the motor turns back and forth.
3. Using the UP and DOWN buttons, move the shutter in the desired low position: during this operation, continue to hold down the transmitter buttons to lower or raise the shutter.
4. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. The shutter should rise on its own (do not hold down the button).
5. Using the STOP button, stop the shutter at the top.
6. Using the UP and DOWN buttons, adjust the desired upper position.
7. Once the shutter is correctly positioned, press the STOP and DOWN buttons simultaneously until the shutter starts to move. The shutter should lower on its own (do not hold down the button).
8. When the shutter is at mid height, press the STOP button and hold it down until the motor turns back and forth (approximately 5 seconds).
9. Press the PROG (programming) button until the motor turns back and forth. The motor is programmed.

1. Let the shutter stop on the end limit position you want to change.
2. Press the UP and DOWN buttons simultaneously until the motor turns back and forth.
3. Adjust the end limit position using the UP and DOWN buttons.
4. Press the STOP button until the motor turns back and forth to save the new end limit.

1. Press the PROG (programming) button on the individual transmitter until the motor turns back and forth.
2. Press the PROG (programming) button on the transmitter to remove for 1 second, the motor turns back and forth to confirm the removal.
The remote control is deprogrammed.

1. Press the PROG (programming) button on the individual control until the motor turns back and forth.
2. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition.
3. Repeat the same operation on all shutters to be added.
Please note, if you already have a multi-channel remote control, remember to select the right channel before pairing.

1. Disconnect the power supply only on the motor concerned for 3 seconds.
2. Reconnect the power supply for 8 seconds.
3. Disconnect the power supply again for 3 seconds.
4. Finally reconnect the power supply. The motor turns back and forth.
5. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth.
Your new remote control is paired with the motor.

1. Check the remote control’s battery.
2. Check that the LED is flashing when you press a button on the remote control.
3. Check the mains voltage.

1. Disconnect the power supply only on the motor concerned for 3 seconds.
2. Reconnect the power supply for 8 seconds.
3. Disconnect the power supply again for 3 seconds.
4. Finally reconnect the power supply. The motor turns back and forth.
5. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth.
6. Program the motor

Check the drive between the adaptation crown and the tube

1. Disconnect the power supply only on the motor concerned for 3 seconds.
2. Reconnect the power supply for 8 seconds.
3. Disconnect the power supply again for 3 seconds.
4. Finally reconnect the power supply. The motor turns back and forth.
5. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth.
6. Program the motor

Consult the product leaflet

Tubular motors selection chart

Check with the manufacturer of the control point using the characteristics of our products

See product manual

Invert wire 1 and 2 if the motor dos not turn in the good direction

1. Setting upper end limits : press the up button on the control point to raise the motorised product to the upper end limit and turn the corresponding setting screw to set the required upper end limit.
2. Setting lower end limits : press the down button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit.
*Trick* to increase the end limits, turn setting screw clockwise and vice versa

Connect the motor directly to the electrical source to check that it is working properly

Check the motor torque according to the weight of the shutter
Check if there no hard point in the installation

Contact your reseller. Replace the motor.

Set the limit ends

Check if you have to replace also the adapter set

See product leaflet

Consult selection charts

See product manual

1. Setting upper end limits : press the UP button on the control point to raise the motorised product to the upper end limit and turn the corresponding setting screw to set the required upper end limit.
2. Setting lower end limits : press the DOWN button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit.
*Trick* to increase the end limits, turn setting screw clockwise and vice versa

1. Check the wiring between the motor and the direct control
2. Test the motor connecting it directly to an electrical source

The motor may be in thermal cutout safety: let it cool down and try again

1. The crown of the adaptor set is not correctly fixed on the motor base crown or on the tube: check the fixations of the crown on the motor base crown or on the tube.
2. Make sure multiple motors are not plugged on the same wired direct control

Yes it is

If the manual override is used, the limit switches may be out of ajdustment

Consult product leaflet

Motor charts for roller shutter

The T5Hz02 motor only has a manual mode for programming the limit switches unlike a T5Ehz which has 4 modes for adjusting the limit switches : manual, automatic or 2 semi-automatic modes

Compatible with all Simu Hz and Somfy RTS control points

See product manual

1. Press the UP and DOWN buttons simultaneously until the motor turns back and forth.
2. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, press the STOP button until the motor turns back and forth.
3. Using the UP and DOWN buttons, move the shutter in the desired low position: during this operation, continue to hold down the transmitter buttons to lower or raise the shutter.
4. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. The shutter should rise on its own (do not hold down the button).
5. Using the STOP button, stop the shutter at the top.
6. Using the UP and DOWN buttons, adjust the desired upper position.
7. Once the shutter is correctly positioned, press the STOP and DOWN buttons simultaneously until the shutter starts to move. The shutter should lower on its own (do not hold down the button).
8. When the shutter is at mid height, press the STOP button and hold it down until the motor turns back and forth (approximately 5 seconds).
9. Press the PROG (programming) button until the motor turns back and forth. The motor is programmed.

1. Press the PROG (programming) button on the individual control until the motor turns back and forth.
2. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition.
3. Repeat the same operation on all shutters to be added.
Please note, if you already have a multi-channel remote control, remember to select the right channel before pairing.

1. Press the PROG (programming) button on the individual transmitter until the motor turns back and forth.
2. Press the PROG (programming) button on the transmitter to remove for 1 second, the motor turns back and forth to confirm the removal.
The remote control is deprogrammed.

1. Check the remote control’s battery.
2. Check that the LED is flashing when you press a button on the remote control.
3. Check the mains voltage.

Consult product leaflet DMI5 Hz

Consult product leaflet DMI6 Hz

Consult motor charts

See product manual

1.Switch the motor on
2.Simultaneously press the UP and DOWN keys of the hz transmitter. The motor will run in one direction and then in the other.
3. If the direction of rotation is reversed, press the STOP key until the motor runs in one direction and then in the other. (3 seconds minimum)
4. Adjust end limit :

5. Press the transmitter PROG key of approximately one second : the motor will run in one direction and then in the other.

1. Check the link between tube an adaptation.
2. If you have used the manual override and have exceeded the position of the limit switches you have to adjust end limits.

It is imperative to work with only one motor at a time when canceling the programming.
1. Switch off the power supply to the motor for 2 seconds
2. Switch on the power supply to the motor for 7 seconds
3. Switch off the power supply to the motor for 2 seconds
4. Switch on the power supply : the motor will run briefly in one direction and then in the other
5. With the new transmitter, press the “programming” key until the motor runs in one direction and then in the other.

Consult product leaflet

Selection charts

Manual T815/T815M/T825/T825M/T830 /T830M

Manual T835 /T835M/T845/T845M

1st sheme : motor assembly of 300 Nm or less

2nd sheme : motor assembly greater than 300 Nm

With the key box

With RSA Hz Pro

Watch video – Motor rotation direction
Watch video – Identify the setting wheels
Watch video – End-limit switch settings

1. The crown of the adaptor set is not correctly fixed on the motor base crown or on the tube: check the fixations of the crown on the motor base crown or on the tube.
2. Make sure multiple motors are not plugged on the same wired direct control

Check the wiring between the motor and the direct control and test the motor connecting it directly to an electrical source

Check this video

1. Disengage the manual override
2. No power supply: check the wiring, power supply and fuses
3. Test the motor connecting it directly to an electrical source
4. The thermal protection is actived: wait a few minutes then try again to control the shutter.
5. The microswitch of the end limit security is actived: turn the end limit devices 10 turns in the + direction
6. Check the continuity of contact with the safet-brake

Consult product leaflet

Selection charts

See product manual

With a key switch

With RSA hz Pro

Watch video – Motor rotation direction
Watch video – Identify the setting wheels
Watch video – End-limit switch settings

1. The crown of the adaptor set is not correctly fixed on the motor base crown or on the tube: check the fixations of the crown on the motor base crown or on the tube.
2. Make sure multiple motors are not plugged on the same wired direct control

Check the wiring between the motor and the direct control and test the motor connecting it directly to an electrical source

1. Disengage the manual override
2. No power supply: check the wiring, power supply and fuses
3. Test the motor connecting it directly to an electrical source
4. The thermal protection is actived: wait a few minutes then try again to control the shutter.
5. The microswitch of the end limit security is actived: turn the end limit devices 10 turns in the + direction
6. Check the continuity of contact with the safety brake

Check this video

Consult product leaflet

Motor charts

For T930/T930M

For T940/T940M/T950/T950M/T960/T960M/T980/T980M

With SD 250

with SD350

With SD510

Check that the motor adaptation is correctly fixed on the base ring of the motor by 3 screws at 120 °
Check that the winding tube on the motor head side is correctly fixed to the adapter by 3 at 120 °. (The screw heads must be embedded in the bore of the tube)

1. If there is one, disengage the manual override
2. Check that the box is powered and correctly wired.
3. Check the adjustment of the limit switches: the safety limit switch may be engaged: make 4 turns in the + direction on each adjustment wheel.
4. Test the motor directly after making a bridge between the FDC inputs (wires 1/2 and 3/4 of the motor) and install a bridge on the safety input.
5. The motor may be in thermal cut-out: wait for the motor to cool.